We want you to feel confident and delighted with every Jivaah purchase.

Return Eligibility

Returns are accepted within 48 hours of delivery, provided:

  • The item is unused and in original condition
  • Packaging, tags, and certificates (if any) are intact
  • Unboxing video is mandatory for all return requests.

Non-Returnable Items

  • Customized or made-to-order jewellery
  • Items purchased during special sale events (if specified)

Return Process

To initiate a return, please contact our support team with your order details. Once approved, instructions will be shared.

Refunds

After inspection and approval:

  • Refunds are processed within 5–7 business days
  • The amount is credited to the original payment method

Exchanges

Exchanges may be offered based on product availability. Additional charges may apply if there is a price difference.